National Shipping Policy :
We offer free shipping above INR 2999 on all our products throughout India! Our orders are dispatched within 2-4 working days of the customer placing the order.However, unusual circumstances may lead to delays beyond the specified period. In case of delay (product not dispatched within the estimated period), you can contact us.To ensure that the order reaches you in good condition, we ship through reputed logistics companies in the shortest span of time. The estimated delivery time is 7-15 working days.If you have any enquiry related to shipping and orders, please email us at enquiry@thenud.com, and one of our team members will be in touch with you at the earliest.
International Shipping Policy :
- Which countries do we ship to?
We ship to 200+ destinations worldwide. Customers can check the shipping charges at the time of checkout after putting their address details.
- What are the shipping cost and duty charges for international shipping?
For international orders, shipping charges vary on the number of products a customer orders.
Please note that many countries charge varied import duties, customs charges, and taxes on shipped items.
These additional charges are to be directly borne by the customer. Hence, it is advisable to check your country’s taxes policies before placing an order with us because we do not offer returns or cancellations for international orders once the order is placed.
If the customer does not accept or pay any such customs charges for their international orders under any circumstances, we shall not be liable for product exchanges/returns or payment refunds.
- Will I be able to return/exchange/ cancel an international order?
Please note that international orders placed on our website are not eligible for returns, exchanges, and cancellations. We leave extra margins on each product so that customers have the option to make required alterations.
- What is the payment method for International Orders?
We only offer prepaid payment options for international orders and accept all major Mastercard, American Express, and Visa cards, along with recognized payment gateway options such as PayPal.
- How long will it take for my order to reach me?
We dispatch all orders within 7-10 days from the day the order has been placed. Once the order has been dispatched, the customer will receive a message with the tracking details so that the customer can track the order throughout the delivery process.
For international orders, 15-20 business days is the average turnaround time for an order to be delivered to the recipient. However, the delivery timeframe is subject to extension during festive seasons or unwanted circumstances.
***Please note that Saturdays, Sundays, and Public Holidays are not considered working days for standard deliveries.