At NUD, every single piece is tailor-made from scratch by our manufacturing team. From choosing the fabrics to delivering the finished product at your doorstep, we take care of every little detail, to ensure you are satisfied with the finished product. We understand that there can be minor differences in colour or texture, this is because each product has been made uniquely without compromising on the quality or appearance.
As a customer-oriented brand that believes in sustainable fashion, we are happy to exchange the product in case of size issues or any kind of manufacturing fault within 7 days of delivery. However, we request our customers to go through our cancellation, return and exchange policy at the time of order placement to avoid further hassle and enjoy a seamless shopping experience with us!
- You can cancel your order within 24 hours of placing the order on the website.
- If it is a Prepaid order, we will send the amount back to your source account within 2-3 business days.
- The refund will be initiated after deducting the payment gateway charges of 2.5%.
- There won’t be any refund or exchange options available for products that are on sale, discounted, or purchased using coupon codes or gift vouchers. We request you go through our size chart and product description carefully before placing the order.
- In case you want to return the product, please email us in our official email id (firstname.lastname@example.org) with a proper opening video and kindly mention the order id. The tags should be intact and the product should be unworn and undamaged. Upon receiving the mail, the brand will decide whether the product is eligible for return and guide the customer on mail accordingly for the next procedure.
- We leave extra margins on each product, so the customer can make the required alterations.
- In case of return and refund, you can also send your bank details, UPI id, QR code, or your Google Pay or PhonePe or Paytm number along with your order ID and full name on WhatsApp (+91 82829031234). Our team will look into it. We will initiate using any of the above methods, if a return or refund is applicable. We will initiate the refund within 15 working days.
- If you have received a damaged product/ wrong product/incorrect size, please make an ‘Exchange’ request from the ‘Orders’ section on our website, choosing the correct reason. As soon as we receive your exchange request, we will get back to you via email within 24 hours and process the request.
- Request for Return or Exchange has to be placed within 7 days from the date of delivery.
- In case of exchange (if the product is eligible for exchange), the customer has to bear the reverse pickup and shipment charges of INR 199. Our logistics team will collect the package from your doorstep. The exchanged product will be delivered to you once we receive the return of the original product.
- We will consider an exchange request only once for each product.
- In case of a damaged product, you are requested to send at least five pictures, and one opening video of the product to the email email@example.com. Please ensure you are mentioning the order id as well. This is so we can look into it and make no room for errors. Please make sure you are also putting in an ‘Exchange’ request from the website as mentioned above.
- We understand that by buying from NUD, you agree to our terms and conditions, return, exchange and shipping policies.
IMPORTANT POINTS TO KEEP IN MIND:
- We request you to make an opening video, which will be used by the brand as proof for returns. Without an opening video, we will not be able to initiate the return for the product. Based on the opening video, the brand will decide if the product is eligible for return.
- Exchanges are not accepted if there is a slight colour variation in the product received by you. Due to screen resolution, light, or the device used to view the product, there can be a colour variation of about 10% in the final product. We try to display the product as accurately as possible on our website, hence slight colour variations will not be accepted as a reason for return/exchange.
- Exchange or return is not accepted if there is a dispute with the material of the product received. We choose the best quality of fabric and resources in the making of our products. We would request you to read the product description carefully before making a purchase.
- Please ensure the product you are returning to us for exchange/return has all the tags intact, it is unworn, unwashed and undamaged. It should not smell of perfume, body odour or detergent.
- Please ensure you are returning the product in the same package along with the invoice.
- Please ensure the correct product is returned to us. We do not take any liability for incorrect products sent to us. Additional charges will be levied for arranging reverse pick and shipment.
- We do not refund cash for COD products in case of return/exchange. You will have to manually put your bank details on our website when you process for return/exchange so that we can reimburse the account via bank transfer.
- In case of a return/exchange, our team will contact you via call/email and confirm the date of pickup or delivery. We request you to be available at your address in the discussed timeframe to facilitate the process. Our logistics team will attempt the pickup twice.